Frequently Asked Questions

Got questions? We’ve got answers.

We’ve rounded up the most common questions our customers ask—from shipping times to returns—to make your shopping experience smooth and simple. If you can’t find what you’re looking for, reach out to us here—we’re happy to help!

1. Where is Good Buys Online based?

We’re an online store delivering top-rated products straight to your door. While we operate globally, we work with suppliers around the world to get your orders to you as efficiently as possible.

2. Where do you ship to?

We currently ship to most countries worldwide, including the US, UK, Australia, and Canada. At checkout, you’ll see if we ship to your location.

3. How long does shipping take?

Shipping usually takes between 7–14 business days, depending on your location and the product. Some items may arrive sooner, while others might take a little longer due to customs or local delays.

4. Do you offer tracking?

Yes! Once your order is processed and shipped, we’ll send you a tracking number via email so you can follow your item every step of the way.

You can only track your order here.

5. What is your return policy?

We offer a 30-day return policy on eligible items. Products must be unused, in original packaging, and in the same condition you received them.

For full details, visit our Returns & Refunds Policy.

6. What if my item arrives damaged or defective?

If your order arrives damaged, you can reach out to us via our Contact Page, and we’ll help you sort it out ASAP.

7. Can I cancel or change my order after placing it?

If your order hasn’t shipped yet, we may be able to cancel or update it. Contact us as soon as possible through our Contact Page. Once shipped, changes are no longer possible.

8. Do you offer discounts or promotions?

Yes! We regularly run seasonal sales and special promotions. Be sure to subscribe to our newsletter and follow us on social media to stay updated.

9. How can I contact Good Buys Online?

Easy! Just head to our Contact Us page and drop us a message. We typically respond within 24–48 hours.

10. Are your products environmentally friendly?

We are continuously working with our suppliers to offer more sustainable and eco-conscious products. Look out for eco-labels on product pages as we grow our green range.